Yixi Boutique - Purchase Information
Thank you for choosing Yixi Boutique.
Each piece is meticulously designed and crafted by us, hoping to bring you exquisite items that combine faith, art, and collection value. To ensure a smoother ordering process, please read the following purchase guidelines before placing your order.
🛕 Product Description
Our products include:
- Immortal's Abode Series
- Car Shrine Series
- Miniature Deity Series
- Other customized items
All products are handmade, hand-painted, and manually assembled, so each piece possesses unique details.
Slight variations in color, texture, painting, and details may exist between different batches of products. This is a normal craft phenomenon and not a product defect.
🎨 Customization Services
We offer a variety of customization services, including but not limited to:
- Deity effigies
- Shrine designs
- Palace or temple scenes
- Plaque text
- Pot body color and appearance
- Figures and divine general configurations
- Scene layout
- Lighting configurations
- Other exclusive designs
If you are unsure whether your request falls within our customization scope, please feel free to contact us for consultation.
🪧 Plaque Replacement Instructions
If you only need to change the plaque text, there's no need to purchase a customized version.
Simply order a regular item, and after placing your order, send the following:
- Order number
- Plaque text
via WhatsApp, and we will create a personalized plaque for you.
🏮 Five Generals Series Instructions
The Five Generals Series can be freely combined with:
- Da Er Bo Ye (Grand Lord of the Underworld)
- Yin Yang Gong (Gods of Yin and Yang)
- Zhong Kui (Demon Queller)
And you can choose:
- Three-color aura
- Green aura
Please send your order number and desired deity combination via WhatsApp within 24 hours of placing your order.
If we do not receive your instructions within 24 hours, we will default to making:
Da Er Bo Ye × Five Generals (Green Aura)
to avoid affecting production time.
📱 Please contact us after placing your order
If your product requires:
- Customization
- Remarks
- Plaque replacement
- Specific colors
- Deity combinations
- Special requests
After completing your order, please send:
✅ Order number
✅ Customization requirements
via WhatsApp:
📞 +60 18-239 3394
to us.
Customer service will confirm all details with you before production.
⏳ Production and Delivery
All products are scheduled for production upon order confirmation.
From completion of production to delivery to the customer, it takes approximately 7–20 days (including production and shipping time).
Actual time will vary based on:
- Product complexity
- Whether it is a customized product
- Delivery region
- Number of holiday orders
We will arrange shipment as soon as production is complete.
🚚 Delivery Scope
Currently, we only support shipping to:
🇲🇾 Malaysia
🇸🇬 Singapore
📦 Packaging Instructions
All products are packaged with:
✅ Exquisite gift box packaging
✅ Shock-proof packaging
✅ Shatter-proof wooden frame
to minimize the risk of damage during transportation.
If you receive a damaged item, please contact us within 24 hours of signing for it and provide:
- Product photos
- Order number
so customer service can assist you as quickly as possible.
❌ Returns and Exchanges Policy
As most products are:
- Handmade
- Customized items
Returns or refunds are not accepted, except in the following cases:
- Severely damaged product
- Incorrect product sent
- Production error (does not match confirmed details)
Returns or exchanges cannot be processed due to personal preference, color perception, size perception, or last-minute order cancellations.
If there are any issues with your product, please contact us immediately, and we will do our best to assist you.
🙏 About Consecration
Some products can be used with consecration ceremonies.
The products sold in our store are craft摆件 and faith collectibles. The associated blessings, feng shui, and religious meanings vary according to individual beliefs and religious culture.
❤️ Thank You for Your Support
Thank you for choosing Yixi Boutique.
We hope that each piece is not just an ornament, but also a symbol of faith, a blessing, and a treasured work of art.
If you have any questions or customization needs, please feel free to contact us via WhatsApp at any time. We are dedicated to serving you.