Refund policy

We are committed to ensuring that every customer receives their order in good condition and as ordered.

We do not accept returns. All products are non-returnable once sold.

If you receive a product that is damaged, defective, missing parts, or different from what you ordered, please contact us as soon as possible after receiving your order. We will review the issue and, where appropriate, work with you to provide a reasonable resolution.

Damaged, Defective, or Incorrect Orders

Please inspect your order promptly upon delivery.

If your product has been damaged during shipping, is defective, is missing parts, or does not match your order, please contact us by email at yixitrading@gmail.com or via WhatsApp at +6018-239-3394.

To help us assess the issue, please provide:

  • Your order number or proof of purchase;
  • A detailed description of the issue;
  • Clear photos or videos showing the problem.

We will review the information you provide and assess the issue accordingly.

If we determine that the product is damaged, defective, incomplete, or incorrect, we may, depending on the circumstances, offer one of the following resolutions:

  • Free replacement parts for damaged, missing, or incorrect components;
  • A replacement product or another appropriate solution;
  • A full or partial refund, where appropriate.

The resolution offered will depend on the nature of the issue, the extent of the damage, and the circumstances of the case.

Please note that you will not be required to return the product, even if we approve a refund or other form of compensation. We do not accept unauthorized returns.

Non-Returnable Items and Change-of-Mind Requests

We do not accept returns for reasons unrelated to product defects, damage, missing parts, or order errors, including:

  • Change of mind;
  • The product is not to your liking;
  • The size, color, or appearance does not meet your personal preference;
  • You no longer need the product;
  • Any other reason that is not related to a product quality issue or an error in your order.

As we do not accept returns, please do not send any product back to us without contacting us first and receiving confirmation from us. Unauthorized returns may not be accepted or processed.

Refunds

If, following our assessment, we determine that a refund is the appropriate resolution, the refund will be issued to your original payment method.

Please note that the time required for a refund to appear in your account may vary depending on your payment method, bank, or credit card provider.

If you believe that you may be eligible for a refund, please contact us before sending anything back to us.