Shipping policy
Last Updated: September 18, 2026
1. Shipping Destinations
We currently offer shipping to the following destinations:
- Malaysia
- Singapore
- Taiwan
At this time, we do not ship to destinations outside the countries/region listed above.
2. Order Processing Time
Orders are normally processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays will begin processing on the next business day.
During periods of high order volume, promotional periods, or public holidays, order processing may take longer.
3. Shipping Method and Delivery Time
We currently offer Standard Shipping.
The estimated delivery time is:
7–14 business days
The estimated delivery time is calculated from the date the order is shipped and does not include order processing time.
Actual delivery times may vary depending on the destination, shipping carrier, customs processing, weather conditions, public holidays, or other circumstances beyond our reasonable control.
4. Shipping Fees
The applicable shipping fee will be displayed during checkout and clearly shown before you complete your payment.
5. Order Tracking
Where tracking information is available, we will provide a tracking number after your order has been shipped.
Please allow some time for the tracking information to appear or update in the carrier's system.
6. Delivery Delays
We make reasonable efforts to ensure that orders are delivered within the estimated delivery period. However, estimated delivery times are provided for reference and cannot always be guaranteed.
Orders may be delayed due to customs clearance, weather conditions, carrier delays, public holidays, incorrect or incomplete shipping information, or other circumstances beyond our reasonable control.
If your order has not arrived after the estimated delivery period, please contact us:
Email: yixitrading@gmail.com
Please provide your order number so that we can assist you in checking the status of your order.
7. Shipping Address
Customers are responsible for providing a complete and accurate shipping address and contact information when placing an order.
If you notice an error in your shipping information, please contact us as soon as possible. We will make reasonable efforts to assist you, but we cannot guarantee that shipping information can be changed after an order has been shipped.
Delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer may affect the successful delivery of the order.
8. Customs and Import Duties
Orders shipped to Malaysia, Singapore, and Taiwan may be subject to customs duties, import taxes, or other charges depending on local laws and regulations.
Unless otherwise stated at checkout, any applicable customs duties, import taxes, or other charges imposed by the destination country or region are the responsibility of the customer.
Customs processing times are outside our control and may affect the final delivery time.
9. Lost, Damaged, or Significantly Delayed Packages
If your package appears to be lost, damaged, or significantly delayed, please contact us:
Email: yixitrading@gmail.com
Please provide your order number and relevant details. We will investigate the matter and, where applicable, assist you in accordance with our Return & Refund Policy.
10. Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Business Name: YIXI TRADING
Email: yixitrading@gmail.com
WhatsApp: +6018-239 3394
We will respond to your inquiry as soon as reasonably possible.